Customer Support

Help & Support

Need Help?

Thank you for shopping with Do Shakara!

We hope your purchase brings you joy – but if you’re not completely satisfied with your purchase for any reason, we’re here to help!

Please see below for more information on our policies.

Payments

Payment Methods

We accept credit/debit card payments via PayPal, Apple Pay, Google Pay and Stripe.

Tax Information

All prices are inclusive of VAT (where applicable) and our registered VAT number is GB329946163. If you need a VAT receipt, please email us at hello@do-shakara.com

Payment Security

The security of your data is important to us. All payments are handled by secure servers and we also offer PayPal as a payment method.

Postage & Delivery

Shipping

Within the UK:

Standard (2-3 working days) – £3.29
Express (order by 2pm, next working day) – £4.99
FREE delivery on all orders over £50.00
FREE NEXT DAY delivery on all orders over £100.00

Order by 2pm (GMT/BST) for same-day dispatch from Monday to Friday (not including bank holiday days). After 2pm, on weekends and on bank holidays, we will dispatch your order on the next working day.

–

International Mail:

Please contact us at hello@do-shakara.com for a quote before you order
For your peace of mind, we’ll send all international items via a tracked method – but please note: any customs fees are your responsibility.

Delivery Information

We’ll dispatch your order within 1 working day – and once it’s on its way to you, we’ll send you a confirmation email.

Please be sure to use an address where someone will be available to accept your delivery.

Unfortunately, we can’t be held responsible for refused packages or external service delays. Our orders are sent via Royal Mail/courier and some parcels can take slightly longer due to bank holidays, or postal delays, especially during busy periods like Christmas.

PLEASE NOTE: Delivery to some UK addresses (Northern Ireland, certain areas in Scotland, and UK offshore locations) may incur take longer and have extra delivery surcharges – we’ll email you before dispatch if you’ll need to pay additional delivery surcharges.

Exchanges and Returns

Return Policy

We accept returns within 14 days of delivery, as long as you haven’t worn/used the item and it reaches us in its original condition with all original tags attached (where applicable). Please note that personalised and custom items can’t be returned.

You can return an unworn/unused item for an exchange at the same value, store credit, or a refund to the original payment method, minus postage costs. Please note: if you return a worn or damaged item, we reserve the right to refuse your refund.

To start a return, reply to your order confirmation email to tell us which products you’d like to return or exchange. Once received, we’ll respond to confirm the address where you should send your item(s). All returns must be postmarked within the 14-day return window.

Please note that returns are at your own cost – we strongly recommend that you use a trackable method to avoid any issues.

Refunds

After we’ve received your return and inspected its condition, we’ll process your refund/store credit or exchange.

Please allow up to 7 days for us to process this for you. We’ll notify you by email once we’ve processed your return.

Exceptions

Unfortunately, we can’t offer you a refund or exchange on the following items unless they are faulty:

Personalised items
Gift boxes that include perishable items like food or flowers

If your item is defective or damaged, please contact us as soon as possible via hello@do-shakara.com to arrange a refund or exchange.

Frequently Asked Questions

Can I change or cancel my order?

You can contact us at hello@do-shakara.com any time before dispatch to change or cancel your order.

My Order Was Lost, stolen or damaged during shipment

Sometimes there are postal delays or unavoidable events that can affect your delivery. If your order still hasn’t arrived within 2 days of the estimated delivery date, please contact us at hello@do-shakara.com and we’ll be happy to help you track it down.

If your item gets damaged during shipping, email us with photos and details as soon as you receive your parcel so we can take action.

My Question Hasn't Been Answered Here

For any other customer service queries, contact us at hello@do-shakara.com and we’ll be happy to help.

Privacy & Cookie policy

Privacy & Cookies policy

Cookie name	Active

Effective date: 23 December 2021

Who we are

MelSa Productivity Limited ("us", "we", or "our") operates the https://do-shakara.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you. Melody Sade Abeni is the registered data controller for MelSa Productivity Limited and is registered with the Information Commissioner's Office under number ZA514920.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

MelSa Productivity Limited uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

MelSa Productivity Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

MelSa Productivity Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of MelSa Productivity Limited
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites & Embedded Content

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child(ren) has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By sending an email to: hello@melodysadeabeni.co.uk

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Save settings